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Microsoft sourcebook for the help desk : techniques and tools for support organization design and management
- Available as
- Physical
Details
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- Format
- Books
- Language
- English
- Contributors
- Publication
-
- Redmond, Wash. : Microsoft Press, [1995]
- ©1995
- Physical Details
-
- ix, 384 pages : illustrations ; 23 cm + 1 computer laser optical disc (4 3/4 in.)
- ISBNs
- 9781556159275, 1556159277
- Includes bibliographical references (pages 375-376) and index.
- System requirements: IBM PC; CD ROM drive.