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Breakthrough performance : accelerating the transformation of health care organizations
- Author / Creator
- Available as
- Physical
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- Creator
- Ellen J. Gaucher, Richard J. Coffey
- Format
- Books
- Language
- English
- Contributors
- Publication
-
- First edition
- San Francisco : Jossey-Bass Publishers, [2000]
- ©2000
- Physical Details
-
- xxiii, 321 pages : illustrations ; 25 cm
- ISBNs
- 9780787952310, 0787952311
- OCLC
- ocm43296554
- Includes bibliographical references (pages 305-312) and index.
- 1. Health Care's New Sense of Urgency -- 2. The Relationship Between Business Excellence and Breakthrough Performance -- 3. Creating a Climate for Breakthrough Performance -- 4. The Characteristics of Breakthrough Performance -- 5. How Health Care Leaders Create Breakthrough Performance -- 6. Sharpening Your Customer Focus -- 7. Aligning the Organization for Action -- 8. Team Culture for Breakthrough Performance -- 9. Involving the Individual -- 10. Seven Indispensable Tools for Breakthrough -- 11. The Baldrige Criteria: Your Secret Weapon -- 12. Conclusion