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Quality in education : an implementation handbook
- Author / Creator
- Available as
- Physical
Details
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- Creator
- Jerome S. Arcaro
- Format
- Books
- Language
- English
- Publication
-
- Delray Beach, Fla. : St. Lucie Press, [1995]
- ©1995
- Physical Details
-
- xvi, 172 pages : illustrations ; 24 cm
- ISBNs
- 9781884015588, 1884015581
- OCLC
- ocm31707533
- Includes index.
- 1. Introduction -- 2. Leadership -- 3. Malcolm Baldrige National Quality Award for Education -- 4. TQM in Education -- 5. Quality -- 6. Examples of Quality Schools -- 7. TQM Implementation Wheel -- 8. Organizing for Quality -- 9. Creating Quality Task Teams -- 10. The Problem-Solving Cycle -- 11. Problem-Solving Tools and Techniques -- 12. Basic Problem-Solving Tools -- 13. Cost of Quality -- 14. Continuous Improvement -- 15. Conclusion