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Serving them right : innovative and powerful cu...

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Serving them right : innovative and powerful customer retention strategies

Author / Creator: Liswood, Laura A., 1950-
Available as: Physical

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Creator: Laura A. Liswood
Format: Books
Language: English
Physical Details: xxxiv, 180 pages : illustrations ; 24 cm
ISBNs: 9780887303463, 0887303463
OCLC: ocm20670824

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Customer services -- United States.
Consumer satisfaction -- United States.

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Serving them right : innovative and powerful customer retention strategies

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