pt. 1. Orientation -- ch. 1. Introduction to public speaking -- ch. 2. Preparing your first speech and coping with nervousness -- ch. 3. Listening critically to speeches -- pt. 2. Principles -- ch. 4. Selecting a topic, analysing audience and occasion, and refining the speech goal -- ch. 5. Finding, recording, and using information -- ch. 6. Adapting to audiences -- ch. 7. Organizing speech material -- ch. 8. Speech language -- ch. 9. Visual aids -- ch. 10. Practicing the delivery -- pt. 3. Informative speaking -- ch. 11. Principles of informative speaking -- ch. 12. Practicing informative speaking skills -- pt. 4. Persuasive speaking -- ch. 13. Principles of persuasive speaking -- ch. 14. Practicing persuasive speaking skills -- pt. 5. Adapting to other occasions and formats -- ch. 15. Adapting to special occasions -- ch. 16. Speaking in problem-solving groups