An introduction to negotiation -- The law of negotiation -- Decision making in negotiation -- An introduction to mediation -- Keeping secrets : confidentiality in mediation -- An introduction to arbitration : the role of courts -- The question of arbitrability : must this dispute go to arbitration? -- Is this agreement to arbitrate enforceable? -- Federal preemption and the law(s) of arbitration -- Dispute resolution within the court system -- Attorneys, clients, and dispute resolution