Illustrations -- Introduction -- I. Services and facilities -- From reference desk to Desk Set: the history of the corporate library in the United States and the UK before the adoption of the computer -- Libraries as hubs in the new workplace -- Intellectual property and the corporate library: understanding best practices in information sharing in U.S. organizations -- Collaboration and corporate libraries -- II. Communication and networking -- User feedback from corporate library advisory boards of STM publishers: useful input for new product development, pricing & licensing and relationship building: a summary of experiences of Springer's Global Corporate Advisory Boards and a summary of a ROI study at four large R&D companies -- The rise of the unconferences for professional networking and knowledge sharing: a case study of LibCampBangalore" -- III. Management -- Corporate outsourcing -- Systems thinking for success -- IV. Marketing and demonstrating value -- Best practices for aligning the mission and marketing the services of the corporate library -- Value creation, assessment, and communication in a corporate library -- Measuring value in corporate libraries -- V. Change management and reorganization -- Application of technology and change management in staff development -- Corporate librarian's survival kit for organizational realignment -- VI. Current state of libraries -- Sustaining corporate libraries in Barbados: a survey -- Patterns for improving web use quality by corporate libraries in low-income countries -- Life as a corporate librarian at the software Engineering Institute -- Glossary -- Index