Technical services : gone (and forgotten) / Christine Mackenzie and Michael Aulich -- Beyond the catalog : the evolution of the technical services librarian at Miami University, Oxford, Ohio / Elizabeth Brice and Ross Shanley-Roberts -- From technical services to collections management : the evolution of technical services in a medical library / Dean James, Laurel Sanders, and Michael Garrett -- Technical services reorganization in law libraries : a survey / Karen A. Nuckolls -- Creative ideas in staffing : shared responsibilities, hybrid positions, and taking full advantage of the connections between public and technical services / Laurie Phillips -- Making room for the future : facilitating change through technical services reorganization at Northwestern University Library / Roxanne Sellberg -- Sizes of change : improving technical services efficiency at a regional public library / Daniel Sifton -- Staffing trends in academic library technical services : a qualitative analysis / Vicki Toy Smith -- Library 2.0 and technical services : an urban, bilingual community college experience / Elisabeth Tappeiner and Kate Lyons -- Web 2.0 and technical services : reorganizing workflow around collaborative interfaces / Adam Murray