Includes bibliographical references (pages 191-199).
There are no quick fixes or silver bullets -- It's the culture, stupid! -- Civic capacity is the foundation of successful reform -- Collaboration is key to capacity building -- Institutional capacity must be in place prior to initiating reform -- Beware of the unintended consequences of well-intentioned people -- Litigation and labor agreements are the elephants in the room -- Those who do not understand history are destined to repeat it -- Keep theory and practice in proper perspective -- Define and deal with reality