The challenges of electronic resources management, or a primer in tiger taming / Sandy Hurd -- Electronic resource management systems : what should they do? / Timothy D. Jewell -- Managing electronic resources in today's integrated library management system environment / Beth Forrest Warner -- The three A's of e-resource management : aggravation, agitation, and aggregation / Dan Tonkery -- House of horrors : exorcising electronic resources / Norm Medeiros -- Why aren't librarians more KISSable? : keeping electronic resource management user-centered / Tim Bucknall -- Taming the tiger technologically : through the standards jungle (and out again unscathed!) / Friedemann Weigel -- Making sense of user statistics : first the bad news / Robert Molyneux -- Usage statistics at Yale University Library : a case study / Jennifer Weintraub -- Preservation of digital resources / George Machovec -- Who will keep print in the digital age? : current thinking on shared repositories / Paula D. Watson