Ch. 1. Facing the challenges of management -- Ch. 2. The environments of human service organizations -- Ch. 3. Planning and program design -- Ch. 4. Organizational theory for human service organizations -- Ch. 5. Organization design -- Ch. 6. Developing and managing human resources -- Ch. 7. Building supervisory relationships -- Ch. 8. Managing finances to meet program goals -- Ch. 9. Designing and using information systems -- Ch. 10. Evaluating human service programs -- Ch. 11. Leading and changing human service organizations -- Ch. 12. Achieving and maintaining organizational excellence -- App. Management audit
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