System requirements for accompanying disc: PC Pentium II or better processor; 32 MB RAM min., 64 MB recommended; Windows 98, ME, NT 4.0, 2000 Pro; disk space 7 MB-70 MB; 8x CD-ROM drive; mouse; video display 800 x 600 resolution (16-bit color recommended); sd. card with 8-bit audio capabilities; Flash 5.0 plug-in; Internet Explorer 5.0, Netscape 4.77.
System requirements for accompanying disc: Macintosh 604 processor with 180 MHz processor speed; 64 MB system RAM, 24 MB free; OS 8.5.1 and above, OS X v10.1; disk space 6 MB-50 MB; mouse; 8x CD-ROM drive; video display 800 x 600 (16-bit color recommended); Flash 5.0 plug-in; Internet Explorer 5.0, Netscape 4.77.
Before you start: ethics and multicultural competence -- Toward intentional interviewing and counseling -- Attending behavior basic to communication -- Questions: opening communication -- Observation skills -- Encouraging, paraphrasing, and summarizing: the skills of active listening -- Observing and reflecting feelings: a foundation of client experience -- Integrating listening skills: how to conduct a well-formed interview -- The skills of confrontation: supporting while challenging -- Focusing the interview: exploring the story from multiple perspectives -- Eliciting and reflecting meaning: helping clients explore values and beliefs -- Influencing skills: six strategies for change -- Skill integration putting it all together -- Integrating microskills with theory: sequencing skills and interview stages -- Determining personal style and future theoretical/practical integration -- Appendix: Professional disclosure and agreements