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Conflict diagnosis and alternative dispute resolution

Coltri, Laurie S

Publication Details Click to collapse Cite/Export

  • Creator Laurie S. Coltri
  • Format Books
  • Publication Upper Saddle River, N.J. : Pearson Prentice Hall, [2004] ©2004
  • Physical Details
    • xxix, 638 pages : illustrations ; 26 cm
  • ISBNs 9780130981097, 0130981095, 9780130981004, 0130981001
  • OCLC ocm52251211

Notes

  • Includes bibliographical references (pages 582-590) and index.

Contents

  • Basic definitions -- Dispute resolution processes: an introduction -- Of artisans, invisible veils and philosophical maps: our preconceptions about conflict and how they shortchange us -- Conflict diagnosis -- Recurrent themes in conflict diagnosis -- Step 1 : Describe the conflict -- Step 2 : Identify the sources of the conflict -- Step 3 : Perform an interests analysis -- Step 4 : Assess the character of the conflict as constructive or destructive -- Step 5 : Assess the levels of trust and develop strategies to increase or preserve it -- Step 6 : Assess the impediments to resolving the conflict -- Step 7 : Assess the negotiation styles and practices of the participants -- Step 8 : Assess power and alternatives to a negotiated agreement -- Step 9 : Consider diversity issues at play in the conflict -- Mediation : An introduction -- Understanding the advantages and disadvantages of mediation -- The process of mediation -- The law and ethics of mediation -- Arbitration -- Nonbinding evaluation -- Mixed (hybrid) and multimodal dispute resolution processes -- Power tools and magic keys : Using conflict diagnosis to manage legal disputes and select ADR processes