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This book emphasizes the application of customer service principles to legal practice...encourages lawyers to do the ordinary tasks better. Peppered with personal anecdotes, the author uses wisdom ...
This book emphasizes the application of customer service principles to legal practice...encourages lawyers to do the ordinary tasks better. Peppered with personal anecdotes, the author uses wisdom and humor to explore 22 different practice pointers. Drawn from the experience of a seasoned litigator, it expertly navigates common problems and pitfalls encountered by all lawyers--Page 4 of cover.