Why the developments to the competence divide (and not the digital divide) will make or break the law firm business model / by Emma Ziercke and Markus Hartung -- AI and five new business models for legal services / by Joanna Goodman -- What is the next big thing for legal services? / by Chrissie Lightfoot -- The missing 'E' in legal innovation / by John Alber -- The evolving legal talent pool / by Debbie Epstein-Henry -- Rethinking pricing and profitability / by Michael Roster -- A new business model for a sustainable future / by Martyn Caplan -- Evolving business models in legal services / by Janvi Patel -- Law firm-client collaboration through the managed legal network / by Richard Tapp -- Business model innovation--implementing and sustaining change / by Mike Polson and Christie Guimond