Chief crisis officer : structure and leadership for effective communication response

Haggerty, James F., 1965-
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Publication Details Click to collapse Cite/Export

  • Creator James F. Haggerty
  • Format Books
  • Publication Chicago, Illinois : ABA, [2017] © 2017
  • Physical Details
    • xx, 227 pages : illustrations ; 24 cm
  • ISBNs 9781634251754, 163425175X
  • OCLC ocn910538083

Notes

  • Includes bibliographical references (pages 219-222) and index.

Contents

  • Anatomy of a crisis -- The chief crisis officer and team -- Preparing a crisis communications plan that actually works -- Rapid response: where BP and Target went wrong ... and where you can go right -- Sending the right message: strategy, words, and actions -- Litigation communications: managing the legal crisis -- Technology and crisis communications -- Putting it all together: the chief crisis officer in action -- Perspectives on crisis communications response
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