Work It Out! Strategies for Resolving Conflict

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  • Last year's Spring Fling at Jefferson High School was a total disaster-and this year's student committee doesn't want it to happen again! But can the group put aside the past and work together constructively to create a successful dance? This video uses scenario analysis to model four key conflict resolution strategies: taking the person out of the problem; focusing on issues, not egos; being objective; and creating win-win solutions. Show your students that differences are a part of who we are-and that while we may not get along with each other all the time, we do have to find positive ways to work out our disagreements.


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  • Encoded with permission for digital streaming by Films Media Group on September 19, 2005.
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  • Recognizing and Resolving Conflict (1:44) -- Strategy 1: Person vs. Problem (4:43) -- Strategy 2: Ask "Why?" (4:30) -- Strategy 3: Play Fair (4:03) -- Strategy 4: Create a Win-Win Situation (5:21)
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