Gbs preview button

Connecting with your client : success through improved client communication techniques

Nelson, Noelle C., author

Publication Details Click to collapse Cite/Export

  • Creator Noelle C. Nelson, PhD
  • Format Books
  • Contributors
  • Publication Second edition. Chicago, Illinois : American Bar Association, Law Practice Division, [2015]
  • Physical Details
    • xvi, 155 pages ; 23 cm
  • ISBNs 9781634251358, 1634251350, 1634251369, 9781634251365
  • OCLC ocn907585997

Notes

  • Includes bibliographical references (pages 145-146) and index.

Contents

  • Value the client as much as the case -- Making it safe and easy for your client to trust you -- Be client centered as well as case oriented -- Client-friendly case management and billing -- Keeping your client satisfied while you deal with troublesome aspects of the case -- Handling a difficult client without losing the client or the case -- Preparing clients for deposition and trial -- Putting it all together: a step-by-step example