What this book is about -- Professionalism -- Lawyering for and with the client -- Lawyering as problem solving -- Communications skills -- Multicultural lawyering -- Observation, memory, facts, and evidence -- Interviewing the client -- Interviewing witnesses -- How we organize and think about facts -- The legal elements model of organizing facts -- The chronology model of organizing facts -- The story model of organizing facts -- Selecting a model for presentation of the case -- Strengthening the persuasiveness of your facts -- Investigating the facts -- Responding to your adversary's facts -- What happens when a lawyer counsels a client -- An example of counseling : the plant closing -- Preparing for counseling : structuring the options -- The counseling meeting with the client -- Overcoming special problems in counseling -- How negotiation works -- Negotiation preparation : assessing the parties -- Developing a negotiation strategy -- Styles and rituals -- Following through on your plan -- Negotiation tactics