Books

Servqual, a multiple-item scale for measuring customer perceptions of service quality

Author / Creator
Parasuraman, A
Available as
Physical
Checking for availability...

Creator
by A. Parasuraman, Valarie Zeithaml and Leonard L. Berry
Format
Books
Publication
  • Cambridge, Mass. : Marketing Science Institute, [1986]
  • ©1986
Physical Details
  • v, 39 pages ; 28 cm
OCLC
ocm15044808

  • "Working paper"--Cover.
  • "August 1986."
  • Bibliography: pages 35-37.
Check for Hathi data