Leadership, leading from the middle, teamwork, empowerment, followership. Balaam's ass : toward proactive leadership in libraries ; Leading from the middle : "I'm the boss" ; Teams : theory and practice ; Letting go : a reflection on teams that were ; Bridger and me ; The invisible leader : lessons for leaders from the Orpheus Chamber Orchestra ; Southwest : the unstodgy airline ; More than a game : a season with a women's basketball team -- Leaders, bosses, challenges, values. "I can't find you anywhere but gone" revisited ; "It's in the DNA" : infusing organizational values at Southwest ; "She took everything but the blame" : the bad boss is back ; "I'll ask the questions" : the insecure boss ; The spark plug : a leader's catalyst for change ; A Zabarian experience ; Orchestrating success : a profile of Simone Young, conductor -- Coaching, self-management, collaboration, communication. Coaching for results ; Peer coaching for the postdepartmental library ; "You have the resources" ; A gift from the woods ; Leaving the comfort zone ; On the road, again : lessons along the way ; Rock Castle Gorge ; Sacred teams ; Seeking first to understand ; The stove-side chat ; "You can't build a fire in the rain" : sparking change in libraries ; What? So what? Now what? -- Techniques and tools, productivity, climate. Sherlock's dog, or managers and mess finding ; "Deterministic, highly reductive, and transient" ; "From the gutter to you is not up" : worst and best practice ; "I'm so low, I can't get high" : the low morale syndrome and wht to do about it ; Productivity in libraries? : managers step aside ; "She's just too good to be true, but she is" : recognition ceremonies and other motivational rituals ; "I've closed my eyes to the cold hard truth I'm seeing" : making performance appraisal work ; "To save the time of the user" : customer service at the millennium ; "Where are the snows of yesteryear?" : reflections on a suggestion "box" that worked
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