Introduction -- Silent negotiation exercise -- Negotiation process -- Negotiation techniques -- Post-negotiation assessments -- Pre-negotiation same side group evaluations -- Influence of negotiator styles -- Impact of process on post-negotiation -- Nonverbal communication -- Dealing with zero-sum exercises -- Impact of anchoring -- Impact of psychological factors -- Impact of gender on negotiations -- Telephone and e-mail negotiations -- International business negotiations -- Human rights negotiations -- Multi-party negotiations -- NASA decision-making exercise -- Mediation -- Ethical dilemmas