Includes bibliographical references (pages 527-531) and index.
Introduction (why this book is needed) -- Commonalities -- Defining data -- Types of data issues -- Microsoft Excel techniques -- Data clean-up in Excel -- Excel: combining data -- Additional tools -- Access techniques -- Access forms -- Access reports -- Access queries -- Data clean-up in Access -- Access – combining data -- Strategies for missing data -- Qualitative data -- ROI -- Data collection and analysis -- Data quality policy -- Next steps