Includes bibliographical references (pages 211-219) and index.
The value of resolution -- Getting beyond conflict, compromise, and settlement -- The many costs of conflict -- A better way of resolving conflict -- New thinking that fosters resolution: ten principles -- The resolution model in practice: a step-by-step guide -- When you need professional help -- Using the power of the legal system -- Choosing a professional -- The power of resolution -- Practicing resolution in your everyday life