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10 Essential Reception Skills
- Available as
- Online
- Summary
-
Every day visitors make judgments about your organization by the quality of the reception they receive. This program teaches you the ten essential skills every receptionist needs to deliver a winni...
Every day visitors make judgments about your organization by the quality of the reception they receive. This program teaches you the ten essential skills every receptionist needs to deliver a winning welcome. Topics covered include personal presentation, displaying your name, cleaning and organizing work space, professional greeting, acknowledging multiple visitors, respecting everybody, being a good communicator, establishing a willingness to help, managing a wait period, and avoiding pet hates.
Details
- Creator
- Video Education Australasia
- Format
- Videos, Slides, Films
- Language
- English
- Contributors
- Publication
-
- New York, N.Y. : Films Media Group, [2012], c2001
- Physical Details
-
- 1 streaming video file (14 min.) : sd., col. + instructional materials (online)
- digital
- video file
- OCLC
- ocn823894226
- Access requires authentication through Films on Demand.
- Encoded with permission for digital streaming by Films Media Group on November 11, 2012.
- Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
- Mode of access: Internet.
- System requirements: FOD playback platform.
- Personal Presentation (0:59) -- Display Personal Name (0:46) -- Clean and Organized Workplace (1:16) -- Professional Greeting (3:31) -- Acknowledge Multiple Visitors (0:55) -- Respect Everyone (1:34) -- Good Communicator (1:07) -- Willingness to Help & Managing the Waiting Period (1:55) -- Avoid Certain Behaviors (0:49) -- Credits: 10 Essential Reception Skills (0:19)